My Cart - Collection Policy
Our site offers a unique collection service only from any of our 3 Cheap LED TV depots; Birmingham, Preston, London (Wembley). The collection service is free of charge and delivery costs do not apply. You must select the depot you wish to collect from at the check out stage once you have added your item to the 'shopping basket'. Alternatively you are buying your TV over the phone please inform the sales operator of your collection depot. Please see the "store locator" for more information on each Cheap LED TV depot.
Once you have placed your order we will be in contact via email/telephone to confirm your order has been successful and to inform you of collection times from your chosen depot. Lead times for collection maybe up to 7 working-days, because the goods are stored in Cheap LED TV distribution centre in Birmingham and then transferred to customer's chosen collection point. Collection is usually possible a lot sooner than 7 days from the point of ordering because we do 2 deliveries a week to each Cheap LED TV depot.
When you come to collect your purchase you must bring with you:
1. Proof of ID - this must have your name and card billing address details on to match the details you entered at the time of purchase e.g bank/card statement, utility bill, full driving license. Passport is not an accepted form of ID because it does not have your address on.
2. Payment Method - you must bring the card you made payment with.
The TV will be unwrapped and demonstrated for you when you go to collect it. You will be asked to complete a collection note to confirm you have received the item. Please open all packaging necessary for you to inspect the television. We will not accept any responsibility for damage noticed after collection.
We do not allow couriers to collect purchases on your behalf. This is because we need to check your ID and demonstrate the TV to you. We will however allow a friend/family member to collect the TV on your behalf if you provide them with the neccessary ID, including the card you made payment with and driving license/bank statement/utility bill.
